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Frederic FOSCHIANI

Director International Internet Operations & Sales - General Management

Frederic FOSCHIANI
Professional Status
Unemployed
Unavailable
About Me
After 10 years in American Express and 10 years in GE, Frédéric Foschiani has been appointed Director for Direct Operations (Internet BU) & Executive Board Member.

Expertise:
10 years of experience on International Internet Operations & Sales in France and Europe:strategy, marketing, ergonomy & user experience, BD, Sales, P&L management, social medias, web 2.0, e-reputation

Other competencies:
Experienced manager. Demonstrated ability to lead people in matrix and multi-cultural environments. Expert in organization, customer satisfaction, re-engineering, projects management and a strong drive for results.

Experience Summary
- Director Direct Operations for Insurances Company, in charge of Direct BU (internet)
and Member of the Executive Board
- Internet P&L Leader for Mortgages & Debt consolidation (GE)
- Internet Leader for International Mortgages (GE Western Europe)
- Operations management, productivity & re-engineering (Amex & GE)
- Call Center Management (Amex)
- Risk Management (Amex)
- Project leader (Amex & GE)

Operations Manager

American Express Cards
February 1989 to February 1999
  • Operations Project Leader: Staff : 3 Project Managers
    - EURO & Y2K Leader for Amex France (> 600 FTE, 20 Directors)
    - Head of Operations projects (> 200 FTE, Managers: 7)
    - Coordinate Operations Depts for new cards launch (Carte Air France-American Express,…)
    - Define and implement re-engineering initiatives due to new 35 Hours social law

    Risk Manager : Authorizations – Fraud Prevention & Control – Emergency cards replacement _Staff : 60 (Call Center : staff 50 – 24h/24)
    - Determine and manage budget, productivity, quality and risk objectives
    - Define, develop and control Fraud prevention strategy
    - Manage results monitoring, define actions and ensure processes optimization to reduce costs and acheive targets

    Manager Customer Service: Staff 30
    - Define and manage budget, customer satisfaction objectives and productivity
    - Member of the Customer Service Re-engineering Team for the French Market
    - Lead the implementation of the new card descriptive billing for France