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Director International Internet Operations & Sales - General Management

Professional Status
About Me
After 10 years in American Express and 10 years in GE, Frédéric Foschiani has been appointed Director for Direct Operations (Internet BU) & Executive Board Member.

10 years of experience on International Internet Operations & Sales in France and Europe:strategy, marketing, ergonomy & user experience, BD, Sales, P&L management, social medias, web 2.0, e-reputation

Other competencies:
Experienced manager. Demonstrated ability to lead people in matrix and multi-cultural environments. Expert in organization, customer satisfaction, re-engineering, projects management and a strong drive for results.

Experience Summary
- Director Direct Operations for Insurances Company, in charge of Direct BU (internet)
and Member of the Executive Board
- Internet P&L Leader for Mortgages & Debt consolidation (GE)
- Internet Leader for International Mortgages (GE Western Europe)
- Operations management, productivity & re-engineering (Amex & GE)
- Call Center Management (Amex)
- Risk Management (Amex)
- Project leader (Amex & GE)

Operations Manager

American Express Cards
February 1989 to February 1999
  • Operations Project Leader: Staff : 3 Project Managers
    - EURO & Y2K Leader for Amex France (> 600 FTE, 20 Directors)
    - Head of Operations projects (> 200 FTE, Managers: 7)
    - Coordinate Operations Depts for new cards launch (Carte Air France-American Express,…)
    - Define and implement re-engineering initiatives due to new 35 Hours social law

    Risk Manager : Authorizations – Fraud Prevention & Control – Emergency cards replacement _Staff : 60 (Call Center : staff 50 – 24h/24)
    - Determine and manage budget, productivity, quality and risk objectives
    - Define, develop and control Fraud prevention strategy
    - Manage results monitoring, define actions and ensure processes optimization to reduce costs and acheive targets

    Manager Customer Service: Staff 30
    - Define and manage budget, customer satisfaction objectives and productivity
    - Member of the Customer Service Re-engineering Team for the French Market
    - Lead the implementation of the new card descriptive billing for France