Frederic FOSCHIANI
Director International Internet Operations & Sales - General Management
Professional Status
Unemployed
Unavailable
About Me
After 10 years in American Express and 10 years in GE, Frédéric Foschiani has been appointed Director for Direct Operations (Internet BU) & Executive Board Member.
Expertise:
10 years of experience on International Internet Operations & Sales in France and Europe:strategy, marketing, ergonomy & user experience, BD, Sales, P&L management, social medias, web 2.0, e-reputation
Other competencies:
Experienced manager. Demonstrated ability to lead people in matrix and multi-cultural environments. Expert in organization, customer satisfaction, re-engineering, projects management and a strong drive for results.
Experience Summary
Expertise:
10 years of experience on International Internet Operations & Sales in France and Europe:strategy, marketing, ergonomy & user experience, BD, Sales, P&L management, social medias, web 2.0, e-reputation
Other competencies:
Experienced manager. Demonstrated ability to lead people in matrix and multi-cultural environments. Expert in organization, customer satisfaction, re-engineering, projects management and a strong drive for results.
Experience Summary
- Director Direct Operations for Insurances Company, in charge of Direct BU (internet)
and Member of the Executive Board
- Internet P&L Leader for Mortgages & Debt consolidation (GE)
- Internet Leader for International Mortgages (GE Western Europe)
- Operations management, productivity & re-engineering (Amex & GE)
- Call Center Management (Amex)
- Risk Management (Amex)
- Project leader (Amex & GE)
Director - Direct Operations (Internet BU) & Executive Board Member
PROTEGYS GROUP
Since February 2009
Full-time
Paris
France
- Member of Protegys Group Executive Board
- Lead Direct BU (Internet P&L) for own Protegys activities & insurance company as well as partnerships (Axa, Credit mutuel,…)
- Define & implement new product and web sites including all sales process
- Manage new business development and partnerships
- Define goals, marketing & sales strategy, and follow up on execution to improve pull through ratio and ROI
- Manage web B2C sites redesign and functionalities improvements
- Monitor and improve customer delivery services (including sales forces) and internet acquisition processes
- Member of Protegys Group Executive Board
- Lead Direct Business Unit (Internet)
- Lead Direct Business Unit (Internet)
Internet Leader - Mortgages - Western Europe
GE Money Bank
March 2001
to January 2009
- Lead Internet P&L for mortgages and debts consolidation
- Lead Internet strategy in Western Europe for international mortgages
- Manage new business development and partnerships
- Define goals, marketing & sales strategy, and follow up on execution to improve pull through ratio and ROI
- Manage web B2C & B2B sites redesign and functionalities improvements
- Monitor and improve customer delivery services and internet acquisition processes
- Lead Internet P&L for mortgages and debts consolidation
Operations Project Leader
GE MONEY BANK
March 1999
to February 2001
- EURO & Y2K/BCP Leader for Operations Departments ( Staff : 217 Collaborateurs, Managers: 10)
- Member of Y2K Boards : rewarded with a Management Award
- Lead Operations global initiatives ( Staff : 217, Managers:10; Branches: 40)
- Manage audit on Consumer Finances Branches and implement Re-engineering initiatives
- Active member of « Migrations Team» in charge of global Operations re-engineering (Front & back office)
- EURO & Y2K/BCP Leader for Operations Departments ( Staff : 217 Collaborateurs, Managers: 10)
Operations Manager
American Express Cards
February 1989
to February 1999
- Operations Project Leader: Staff : 3 Project Managers
- EURO & Y2K Leader for Amex France (> 600 FTE, 20 Directors)
- Head of Operations projects (> 200 FTE, Managers: 7)
- Coordinate Operations Depts for new cards launch (Carte Air France-American Express,…)
- Define and implement re-engineering initiatives due to new 35 Hours social law
Risk Manager : Authorizations – Fraud Prevention & Control – Emergency cards replacement _Staff : 60 (Call Center : staff 50 – 24h/24)
- Determine and manage budget, productivity, quality and risk objectives
- Define, develop and control Fraud prevention strategy
- Manage results monitoring, define actions and ensure processes optimization to reduce costs and acheive targets
Manager Customer Service: Staff 30
- Define and manage budget, customer satisfaction objectives and productivity
- Member of the Customer Service Re-engineering Team for the French Market
- Lead the implementation of the new card descriptive billing for France
- EURO & Y2K Leader for Amex France (> 600 FTE, 20 Directors)
International Internet Operations : Marketing, Strategy, Sales, Social medias, Web 2.0, e-reputation
- Internet
- New Media
- Direct Marketing & Direct Sales
- CRM
- e-sales Strategy
- e-marketing
- BD
- on-line Distribution
- Start up & Internet Business Unit creation
- P&L monitoring
- launch of new products
- SEM, SEO
- Interactive Marketing
- Web Analytics
- Online Applications & User Experience
- Web Design
- Proven track record in Management
- Change Management and re-engineering
- Project Management
- ROI strategy oriented and strong drive for results
- Partnership negociations & relationships
- Social medias
- Web 2.0
- e-reputation
- e-branding