Frederic FOSCHIANI
Professional status Unemployed
Director – International Internet Operations & Sales – General Management
After 10 years in American Express and 10 years in GE, Frédéric Foschiani has been appointed Director for Direct Operations (Internet BU) & Executive Board Member.Expertise:
10 years of experience on International Internet Operations & Sales in France and Europe:strategy, marketing, ergonomy & user experience, BD, Sales, P&L management, social medias, web 2.0, e-reputation
Other competencies:
Experienced manager. Demonstrated ability to lead people in matrix and multi-cultural environments. Expert in organization, customer satisfaction, re-engineering, projects management and a strong drive for results.
Experience Summary
- Director Direct Operations for Insurances Company, in charge of Direct BU (internet)
and Member of the Executive Board
- Internet P&L Leader for Mortgages & Debt consolidation (GE)
- Internet Leader for International Mortgages (GE Western Europe)
- Operations management, productivity & re-engineering (Amex & GE)
- Call Center Management (Amex)
- Risk Management (Amex)
- Project leader (Amex & GE)
My links
Professional experience
Operations Manager
American Express Cards(February 1989 - February 1999)
Missions
- Operations Project Leader: Staff : 3 Project Managers
- EURO & Y2K Leader for Amex France (> 600 FTE, 20 Directors)
- Head of Operations projects (> 200 FTE, Managers: 7)
- Coordinate Operations Depts for new cards launch (Carte Air France-American Express,…)
- Define and implement re-engineering initiatives due to new 35 Hours social law
Risk Manager : Authorizations – Fraud Prevention & Control – Emergency cards replacement _Staff : 60 (Call Center : staff 50 – 24h/24)
- Determine and manage budget, productivity, quality and risk objectives
- Define, develop and control Fraud prevention strategy
- Manage results monitoring, define actions and ensure processes optimization to reduce costs and acheive targets
Manager Customer Service: Staff 30
- Define and manage budget, customer satisfaction objectives and productivity
- Member of the Customer Service Re-engineering Team for the French Market
- Lead the implementation of the new card descriptive billing for France
