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Director International Internet Operations & Sales - General Management

Professional Status
About Me
After 10 years in American Express and 10 years in GE, Frédéric Foschiani has been appointed Director for Direct Operations (Internet BU) & Executive Board Member.

10 years of experience on International Internet Operations & Sales in France and Europe:strategy, marketing, ergonomy & user experience, BD, Sales, P&L management, social medias, web 2.0, e-reputation

Other competencies:
Experienced manager. Demonstrated ability to lead people in matrix and multi-cultural environments. Expert in organization, customer satisfaction, re-engineering, projects management and a strong drive for results.

Experience Summary
  • Director Direct Operations for Insurances Company, in charge of Direct BU (internet)
    and Member of the Executive Board
  • Internet P&L Leader for Mortgages & Debt consolidation (GE)
  • Internet Leader for International Mortgages (GE Western Europe)
  • Operations management, productivity & re-engineering (Amex & GE)
  • Call Center Management (Amex)
  • Risk Management (Amex)
  • Project leader (Amex & GE)

Operations Project Leader

March 1999 to February 2001
    • EURO & Y2K/BCP Leader for Operations Departments ( Staff : 217 Collaborateurs, Managers: 10)
    • Member of Y2K Boards : rewarded with a Management Award
    • Lead Operations global initiatives ( Staff : 217, Managers:10; Branches: 40)
    • Manage audit on Consumer Finances Branches and implement Re-engineering initiatives
    • Active member of « Migrations Team» in charge of global Operations re-engineering (Front & back office)