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Director International Internet Operations & Sales - General Management

Professional Status
About Me
After 10 years in American Express and 10 years in GE, Frédéric Foschiani has been appointed Director for Direct Operations (Internet BU) & Executive Board Member.

10 years of experience on International Internet Operations & Sales in France and Europe:strategy, marketing, ergonomy & user experience, BD, Sales, P&L management, social medias, web 2.0, e-reputation

Other competencies:
Experienced manager. Demonstrated ability to lead people in matrix and multi-cultural environments. Expert in organization, customer satisfaction, re-engineering, projects management and a strong drive for results.

Experience Summary
  • Director Direct Operations for Insurances Company, in charge of Direct BU (internet)
    and Member of the Executive Board
  • Internet P&L Leader for Mortgages & Debt consolidation (GE)
  • Internet Leader for International Mortgages (GE Western Europe)
  • Operations management, productivity & re-engineering (Amex & GE)
  • Call Center Management (Amex)
  • Risk Management (Amex)
  • Project leader (Amex & GE)

Director - Direct Operations (Internet BU) & Executive Board Member

Since February 2009
    • Member of Protegys Group Executive Board
    • Lead Direct BU (Internet P&L) for own Protegys activities & insurance company as well as partnerships (Axa, Credit mutuel,…)
    • Define & implement new product and web sites including all sales process
    • Manage new business development and partnerships
    • Define goals, marketing & sales strategy, and follow up on execution to improve pull through ratio and ROI
    • Manage web B2C sites redesign and functionalities improvements
    • Monitor and improve customer delivery services (including sales forces) and internet acquisition processes
    • Lead Direct Business Unit (Internet)