Frederic FOSCHIANI

About Me

After 10 years in American Express and 10 years in GE, Frédéric Foschiani has been appointed Director for Direct Operations (Internet BU) & Executive Board Member.

Expertise:
10 years of experience on International Internet Operations & Sales in France and Europe:strategy, marketing, ergonomy & user experience, BD, Sales, P&L management, social medias, web 2.0, e-reputation

Other competencies:
Experienced manager. Demonstrated ability to lead people in matrix and multi-cultural environments. Expert in organization, customer satisfaction, re-engineering, projects management and a strong drive for results.

Experience Summary

Director Direct Operations for Insurances Company, in charge of Direct BU (internet)
and Member of the Executive Board
Internet P&L Leader for Mortgages & Debt consolidation (GE)
Internet Leader for International Mortgages (GE Western Europe)
Operations management, productivity & re-engineering (Amex & GE)
Call Center Management (Amex)
Risk Management (Amex)
Project leader (Amex & GE)

Experiences

- Member of Protegys Group Executive Board
- Lead Direct BU (Internet P&L) for own Protegys activities & insurance company as well as partnerships (Axa, Credit mutuel,…)
- Define & implement new product and web sites including all sales process
- Manage new business development and partnerships
- Define goals, marketing & sales strategy, and follow up on execution to improve pull through ratio and ROI
- Manage web B2C sites redesign and functionalities improvements
- Monitor and improve customer delivery services (including sales forces) and internet acquisition processes
- Lead Direct Business Unit (Internet)

- Lead Internet P&L for mortgages and debts consolidation
- Lead Internet strategy in Western Europe for international mortgages
- Manage new business development and partnerships
- Define goals, marketing & sales strategy, and follow up on execution to improve pull through ratio and ROI
- Manage web B2C & B2B sites redesign and functionalities improvements
- Monitor and improve customer delivery services and internet acquisition processes

- EURO & Y2K/BCP Leader for Operations Departments ( Staff : 217 Collaborateurs, Managers: 10)
- Member of Y2K Boards : rewarded with a Management Award
- Lead Operations global initiatives ( Staff : 217, Managers:10; Branches: 40)
- Manage audit on Consumer Finances Branches and implement Re-engineering initiatives
- Active member of « Migrations Team» in charge of global Operations re-engineering (Front & back office)

Operations Project Leader: Staff : 3 Project Managers
- EURO & Y2K Leader for Amex France (> 600 FTE, 20 Directors)
- Head of Operations projects (> 200 FTE, Managers: 7)
- Coordinate Operations Depts for new cards launch (Carte Air France-American Express,…)
- Define and implement re-engineering initiatives due to new 35 Hours social law
Risk Manager : Authorizations – Fraud Prevention & Control – Emergency cards replacement _Staff : 60 (Call Center : staff 50 – 24h/24)
- Determine and manage budget, productivity, quality and risk objectives
- Define, develop and control Fraud prevention strategy
- Manage results monitoring, define actions and ensure processes optimization to reduce costs and acheive targets
Manager Customer Service: Staff 30
- Define and manage budget, customer satisfaction objectives and productivity
- Member of the Customer Service Re-engineering Team for the French Market
- Lead the implementation of the new card descriptive billing for France

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Director International Internet Operations & Sales - General Management

French

Director - Direct Operations (Internet BU) & Executive Board Member

Internet Leader - Mortgages - Western Europe

Operations Project Leader

Operations Manager